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Privacy Policy – Mithras Restaurant

Last updated: [01/12/25]

Mithras Restaurant (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information securely and responsibly. This policy explains how we collect, use, store, and protect your data when you visit our website www.mithrasrestaurant.com, contact us, make a booking, subscribe to marketing, or interact with our services.

1. Information We Collect

We may collect the following personal information:

Information you provide directly
  • Name
  • Email address
  • Mobile number
  • Booking details (date, time, party size)
  • Enquiry details
  • Any information you submit via forms on the website (e.g., email sign-up, spin-the-wheel, contact forms)
Information collected automatically
  • IP address
  • Browser type and device information
  • Pages visited on our website
  • Cookies and tracking data (see cookie section below)

We only collect information necessary for providing our services and improving your experience.

2. How We Use Your Information

We may use your information for the following purposes:

Service & Operational Purposes
  • To process table bookings
  • To respond to enquiries
  • To manage reservations and provide customer support
  • To improve our website and service experience
Marketing Purposes (With Your Consent)

Only if you opt in, we may use your email address or mobile number to send:

  • Special offers
  • Event updates
  • Promotions
  • News about Mithras Restaurant

You will only receive marketing messages if you have given explicit consent.
You can unsubscribe at any time via the link in the email or instructions in SMS messages.

3. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely using encrypted systems and protected from unauthorised access, loss, or damage.

We do NOT:
  • Sell your data to any third parties
  • Share your data with third parties for their own marketing
  • Store more information than we need
We may share your data only with:
  • Trusted service providers who help us run our website, booking system, or email marketing platform (e.g., reservation software, email delivery services).
    These providers are GDPR-compliant and only process data on our behalf.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – when you subscribe to email or SMS marketing.
  • Contract – when we need your information to manage a booking or enquiry.
  • Legitimate interest – for improving our website, security, and customer experience.

5. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (“right to be forgotten”)
  • Withdraw consent for marketing at any time
  • Object to processing
  • Request a copy of your data

To exercise any of these rights, please contact us at:
info@mithrasrestaurant.com

6. Email & SMS Marketing

We only send marketing messages if you choose to opt in via:

  • Website sign-up form
  • Spin-the-Wheel promotional tool
  • Booking system marketing consent
  • In-restaurant forms or competitions

Every message includes a clear unsubscribe/opt-out option.
Opting out is immediate and honoured in full.

Your details will never be sold or shared for marketing by any third party.

7. Cookies

Our website uses cookies to help enhance your browsing experience.

Cookies are used for:

  • Website performance
  • Analytics to understand visitor behaviour
  • Marketing (e.g., Facebook Pixel, Google Analytics)

You can change your cookie preferences through your browser at any time.

8. Spin-the-Wheel & Email Capture Tools

When you enter your email or mobile number into promotional tools such as “Spin the Wheel,” we collect this information to:

  • Send your prize or offer
  • Provide updates and promotions (only if you opt in)

Your participation is voluntary, and you can unsubscribe at any time.

9. How Long We Keep Your Data

We keep your information only for as long as necessary for the purpose it was collected:

  • Marketing data: until you unsubscribe
  • Booking information: kept for legal and operational purposes
  • Contact/enquiry forms: typically retained for up to 12 months

10. Contact Us (Data Protection Contact)

If you have any questions about this privacy policy or wish to exercise your GDPR rights, please contact:

Mithras Restaurant
Email: info@mithrasrestaurant.com
Phone: 020 8688 7777
Website: www.mithrasrestaurant.com

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.